Caring for Our customers

Our friendly staff are able to assist you either via the call centre; email or by receiving you in person to help resolve your queries at our Ballito or Shakaskraal offices. To enhance our service offerings please contact us to add you to our text messaging and email notifications. This will ensure you are updated with service interruptions as well as other important notifications regarding water services.

If you require further documentation, you can visit our consumer best practices page and our customer resources section for more downloads and information.